Privacy Policy

Last Modified: 06/02/2024

Welcome to read this privacy policy!

HP Studio is a game development studio belonging to BACH PHUONG TECH COMPANY LIMITED headquartered in Hanoi, Vietnam. We develop and publish bite-sized mobile games. Our games are light, easy to understand, child-friendly and extremely fun. We operate according to Vietnamese law:
BACH PHUONG TECH COMPANY LIMITED
International name: BACH PHUONG TECH COMPANY LIMITED
Abbreviated name: BACH PHUONG TECH
Tax code: 0110337895
Address: 2nd Floor, V11-B09, An Hung New Urban Area, La Khe Ward, Ha Dong District, Hanoi City, Vietnam
Representative: HOANG VAN PHONG
Operation date: 2023-05-04
Main industry: Software development

We attach great importance to the privacy and related rights of our users (hereinafter referred to as "you"). HP Studio (hereinafter referred to as "we") explains to you, via this privacy policy, our collecting, using, storing, and protecting personal information and the rights you enjoy when you are using our games and/or services.

Please note that we may update this privacy policy from time to time. All changes made to this policy will be shown on this page. Please regularly check any changes made to our privacy policy. Please note that it indicates your consent to this privacy policy if you continue to use this website and application.

Please read this privacy carefully. You can contact our data protection officer via the contact information provided by us if you have any questions or concerns for the processing of your personal information. We will get back to you within 15 business days.

You can read the following information to better understand specific matters.

1. Collection and Use of Your Personal Information

2. Third Party Services

3. Cookies and Similar Technologies

4. Sharing, Transference, or Disclosure of Your Personal Data

5. Retention and Storage of Personal Information

6. Information Security

7. Your Rights

8. Minors' Privacy

9. Special Notification for Residents in Other Regions

10. Contact Us

1. Collection and Use of Your Personal Information

1.1 The information you voluntarily provide

1.1.1 When using our product and/or services, you can choose to register an account to log in or enter without an account. When you register an account, you can use an account from a third party, such as Facebook and Google, to log in to our product. In doing so, you are required to provide us with your third party account's avatar, username, account ID, and other information. You can also choose to directly enter our product as a guest.

1.1.2 The information you voluntarily send to us includes personal information, which includes and is not limited to your account, E-mail address, phone number, device ID, system language, APP version, which you may be required to send to us in situations where you desire to provide us with feedback concerning various problems, such as account management and payment in the course of using our products and/or services. Your act of providing us with such information indicates your consent to our collecting, using, managing, and storing your information in accordance with this privacy policy.

1.2 Your personal information we collect and use

1.2.1 To ensure that you can normally use our products and services while realizing the analysis and statistics of product data and enhancing your device account's security, we or the third parties we cooperate with will collect your device ID, device name, device type, and version, system version, IP address, application ID, network connection status, network access method and type after your consent is obtained. Refusing to grant permissions to us or the third parties we cooperate with to acquire the above said information might affect your normal usage of our App or bring corresponding restrictions while you are using our App. Please be reminded that we might collect your[IMEI, IMSI, MAC address] if the system version of your android device is below 6.0. Therefore, we strongly advise you to update it to 6.0 or a higher version.

1.2.2 You can acquire virtual products (used for this game only) related to our products and related services, including game items, and in-game Ads-Free via purchasing. The above-said payment service is provided by Google. We will only receive result verification information confirming that you have completed the payment process from the Google payment service provider, then provide corresponding products and services to you. If you wish to learn the specific rules as to how Google service provider collects personal information, please read Google's privacy policy.

1.3 Data Collected By The Application By Calling Permissions

1.3.1 In order to save your game data, images, and other information required for using our feedback feature, we might request permission for external device storage (access application and write to APP external storage space). But we will ask for your separate consent when utilizing this permission.

1.3.2 When you are using our services, we need to check your network connection status to send alerts to you on data usage for the purpose of saving your data.

If you wish to realize or experience the above functions, you may need to grant us corresponding permissions in your device. You can also choose to turn off the corresponding permissions in the Settings at any time to cancel the corresponding authorizations. In different devices, the display method and turn-off method of permissions may be different. For details, please refer to the instructions or guides of the device and system developers.

Please note that individual device information, payment result verification information, and others cannot identify specific natural persons' information. If we combine this non-personal information with other information to identify the identities of specific natural persons or combine other personal information together, this type of non-personal information will be regarded as personal information which shall be anonymized and de-identified during the combination period unless you are authorized or the laws and regulations demand otherwise.

2. Third Party Services

To provide you with better products or services, we access third party services within our products. It is important to note that third-party service providers accessed through our products and/or services may have their own privacy policies which are not governed by this Privacy Policy. We encourage you to carefully read the privacy policies of these third-party platforms we work with to learn more about their data processing practices. Please note, however, that we have no control over and accept no responsibility for the content, privacy policies, or practices of any third-party websites or services.

3. Cookies and Similar Technologies

We use Cookie and similar technologies for the purpose of providing you with better products and/or services. With the help of these advanced technologies, we are able to track your game progress and learn about your game info so as to provide you with a smooth and high-quality user experience. We shall not apply the above-said technology for any other purpose that is not listed in this policy. Please understand that certain services can only be achieved with these above-said technologies. If your device or related program permits, you can turn off or delete the above-said technologies by changing settings or visiting those technology providers' websites. But this might affect your experience with our products/services.

4. Sharing, Transference, or Disclosure of Your Personal Data

When sharing, transferring, and revealing your personal information, we stick to three principles, minimum, necessary, and legal. Under no normal circumstances will we share, transfer, sell or reveal your personal information to outsiders. At the same time, we will strictly abide by relevant laws and regulations and keep your personal information confidential.

5. Retention and Storage of Personal Information

We will not retain personal data collected, received and processed for the purposes described in this policy for longer than necessary. In order to protect your personal information, the information that we collect will be stored according to relevant privacy laws and regulations in related countries. We will also store collected personal information inside or outside of the country or region where we operate within the permitted confines of local laws and regulations.

If we cease to provide services or operate, we and the third parties we cooperate with will stop collecting your personal information in time and shall abide by relevant laws and regulations to inform you in advance and delete or anonymize your personal data after we cease to operate or provide services unless there are laws, regulations or regulatory authority that demand otherwise.

6. Information Security

6.1 Security Protection Measures

6.1.1 We will use strict security systems and standard security technologies and programs in the industry to ensure that your personal data will not be lost, leaked, damaged, or abused.

6.1.2 We apply encryption technologies normally required in the industry, anonymization, and other reasonable measures to encrypt and store your personal information and segment it. We will also use strict data access permission control to protect your personal data from unauthorized usage.

6.1.3 We will apply every measure reasonably possible to ensure that we do not collect personal information unrelated to our services.

6.1.4 The public internet environment is not 100% safe. We will try our best to protect your personal information. When your personal information is leaked, damaged, lost, or involved in other security events, we will, in accordance with laws and regulations, inform you in time of the basic situation of the security event and its possible repercussions, the measures we have taken or will take, advice for you to independently prevent and decrease risks, and remediation measures suitable for you. We will also inform you of information related to this event via notifications. When it is difficult to inform all involved users, we shall choose a reasonable and effective way to make an announcement.

6.2 Personal Data Security Advice

6.2.1 When you obtain virtual products related to our products via purchasing, the transaction will take place via a third party payment service provider. You will then inevitably disclose to this provider or a potential transaction provider your information, including contact information, bank account, or email address. Please protect your information by providing it to others only when it is necessary..

6.2.2 If we discover that you are utilizing our applications, services, and their related information for fraud or illegal activities, we will take suitable measures which include but are not limited to suspending or terminating your access to our application or services.

7. Your Rights

7.1 Access, update, and deletion of personal information

We think very highly of your right to manage your personal information. But if you choose to delete this information, certain features that require this kind of information to function may become unavailable. Please contact us via the contact information provided in this policy if you wish to check, edit or delete your personal profile. We will take reasonable measures after your identity is verified and your specific requirements are made clear.

7.2 Account Deletion

You can directly contact us via the contact information provided in this privacy policy if you wish to delete your product account. Please be reminded that, once deleted, you account will be unrecoverable. User caution is advised.

8. Minors' Privacy

According to relevant laws and regulations, minors under the age of 16 should read this privacy policy in the company of parents or legal guardians. Under no circumstances are minors allowed to use our services without parents' or legal guardians' consent to this privacy policy. We will not intentionally collect or solicit personal data about minors under the age of 16, or direct them to interest-based advertisements, or intentionally allow such people to use our services. If we learn that we have collected any personal data about minors under the age of 16, we will delete that data as soon as possible. Please contact us if you are a parent or guardian and know your ward has provided personal information to us.

Please be reminded that the definition of a minor varies in different nations. In order to make sure that minors' information is properly and safely protected, we have set the age limit at 16 according to laws and regulations in relevant nations. Please contact us if you have questions.

9. Special Notification for Residents in Other Regions

Special Notification for residents in California, U.S.

If you are a resident in the state of California and wish to know related privacy information, you may contact us via the contact information provided in this privacy policy. You need to explicitly express in your request that you require a copy of "California Privacy Right Statement" and wait at least 30 business days to receive our feedback.

If you are a registered user of our service and a California resident under the age of 18 and wish to delete the content or information you have published on our service/product or stored on our servers, please contact us via the contact information provided in this privacy policy and provide us with the necessary information for us to correctly find the content or information you wish to delete.

Please be reminded that we do not need to delete or remove this content or information in other methods under the following circumstances:

A. Other state or federal laws require us or third parties to keep this content or information.

B. This content or information is posted, stored, or reposted by another user.

C. This content or information is anonymized and cannot be identified whether it is posted by or belongs to a minor.

D. The minor didn't abide by the rules and instructions published in this privacy policy regarding requesting the deletion of this kind of content or information.

E. The minor is compensated for providing this content.

In addition, any content in this clause cannot be construed as restrictions preventing law enforcement agencies from acquiring this kind of content or information.

Special Notification for residents in the E.U.

When transmitting personal information out from E.U., we will apply both technical and physical measures to protect your personal information in strict accordance with related laws and regulations in the E.U.. Please contact us if you have any questions regarding the mechanism that we use to transmit your personal information. We will only collect, use or store your personal information under the following circumstances:

A. You willingly and initiatively provide us with information.

B. It is collected for the purpose of providing the service(s) you demand.

C. Protect your or others' vital interest(s).

If you are a resident of the above-said country or region, you can contact us via the contact information provided in this privacy policy and provide us with the necessary information for us to correctly find the content or information you wish to delete. But if we have a right cause to keep your personal information for, take a hypothetical example, preventing fraud, we are not required to delete your personal information. Please also be reminded that there are circumstances where laws forbid us to execute your requirements, including

A. We cannot ascertain your identity.

B. What you request is deemed excessive.

C. What you request has a detrimental influence on others' rights or liberty.

10. Contact Us